This personality assessment is unique in the science of relational leadership. A three-dimensional profile captures the leader’s preferred style, personal expectations and instinctive motivational needs. When incorporated in the personal and professional development of the leader, the MyHardWired profile objectively and scientifically describes how the individual reacts to different personality types and how one processes information. Designed to generate solutions to the most common problems people face when dealing with people and situations that challenge their view of the world, this profile is truly the foundation every leader must have to best understand who he or she is.

The purpose of this session is to build supervisory awareness of the basic skills needed to make the transition from employee to supervisor and to function more effectively in that role.  We analyze the important role a supervisor plays in a business and the people skills necessary to become effective in that role. The traits that make a good supervisor, along with the most important duties of supervision, are discussed.

This session provides supervisors with a model (Situational Leadership) for understanding how to develop an effective leadership style.  In this session the supervisor will learn how to recognize employee readiness based on demonstrated willingness, confidence, and ability.  Armed with this knowledge, the supervisor can use the most appropriate leadership style to match the employee’s readiness and ability to effect improved performance.  Elements of this session include Situational Leadership Model, Employee Readiness, Leadership Styles, and Leadership Styles Assessment.

The purpose of this session is to develop a supervisor’s ability to give clear job instruction (directive behavior), to strengthen interpersonal communication skills in the workplace, to be a better active listener, and how to use constructive questioning (supportive behavior) more effectively.  Elements of this session include One-Way and Two-Way Communication Exercise, The Communication Process, The Effect of Body Language, a Communication Assessment, and Active Listening.

The purpose of this session is to explore the various elements of employee motivation that will help a supervisor improve productivity in the workplace. While conventional motivation classes concentrate on common motivational theory, this class goes beyond by exploring the conditions that a supervisor can establish, thus allowing employees to become self-motivated.  The learning is reinforced with the video “The Sid Story.”

The important lesson learned in this session is that a supervisor always has a choice in how he/she approaches a conflict situation. Choosing the right approach is critical. The Thomas-Kilmann Conflict Model is used to demonstrate different conflict resolution styles. Elements of this session include: Conflict in the Workplace exercise, The Thomas Kilmann Assessment Instrument, When Each Conflict Style Is Appropriate, and The Supervisor’s Role in Conflict Situations. The learning is reinforced with the video “Dealing With Conflict.”

The purpose of this session is to provide the participants the opportunity to strengthen the skill of coaching.  Participants are shown how their opinions and expectations of an employee can effect his/her ability to coach that employee in improving performance.  Elements of this session include: The Supervisor as a Coach, The Four-Factor Theory of Positive Influence, Planning a Coaching Session and Conducting a Coaching Session with the Five-Step Format.  The learning is reinforced with the video “Pygmalion Effect – the Self- Fulfilling Prophecy.”