The Employee Experience
The changing world we live in calls for a better way to attract and retain talent. As the influence of Millennials grows, employees have more career autonomy than ever before, and expect a work experience that is productive, engaging, and enjoyable. A job with a paycheck is no longer enough. To compete, employers must develop a new "employment contract" that consists of a productive and positive employee experience at every stage. The better the experience, the better the performance. However, their experience cannot be guessed with any accuracy. It must be measured in a meaningful way.
How to Measure Employee Experience
Each of your employees has an opinion or perspective on what it's like to work in your organization. Most employees will NOT openly share those opinions directly with their employer. However, when WCI collects their opinions anonymously as an "outside" organization, we can maximize participation and free expression. Employees are much more likely to share how they really feel this way. Plus, our many years of experience using our Employee Opinion Survey tool, along with our analyses and expertise, will provide you with the collective information you need to accurately measure and improve the experience of your employees.
The Components of Employee Experience
- Meaningful Work - includes the 5 factors of autonomy, teamwork, challenge, job fit, and achievement
- Supportive Management - includes the 5 factors of training and support, clear instructions, fair supervision, appreciation, and performance coaching
- Positive Work Environment - includes the 5 factors of flexibility, free expression, recognition, cooperation, diversity and inclusion
- Growth Opportunity - includes the 5 factors of training availability, process input, continuous learning, mobility, and responsibility
- Trust in Leadership - includes the 5 factors of inspiring vision, linked mission, investment in people, honest transparency, ethics and values
- Well-Being - includes the 5 factors of competitive pay, comparable benefits, working conditions, morale, and job security
We have developed questions for all 30 of these factors, organized into 6 component categories that make up the full employee experience.
Pulse Survey (member benefit)
If approved, each WCI member will be entitled to one pulse survey each year, as a member benefit. Your pulse survey can include up to two of the component categories listed above. The results from these 10 questions will be compiled into a report. Here are some options:
- Supervisor Satisfaction Survey - measures the 10 factors included in Supportive Management and Positive Work Environment, providing a "scorecard" for frontline supervision
- Job Satisfaction Survey - measures the 10 factors included in Meaningful Work and Growth Opportunity, providing viewpoints on the likelihood of long-term employee retention
- Employer Satisfaction Survey - measures the 10 factors included in Trust in Leadership and Well-Being, providing a primary perspective on how employees feel about working there
- Custom Survey - select any 10 factors from the list above, or your own questions, providing a measure of the specific vital signs you want to focus on in your custom survey
Your pulse survey can be conducted online (no charge) and/or onsite by WCI (charges apply). In-person collection is proven to result in greater participation and openness. Charges will be assessed for onsite collection only.
Employee Experience Analysis (EXA)
If you would like a survey that includes ALL of the measurements listed above, then EXA is the survey tool for you. It can also be customized, and comes with the analysis and expertise of WCI, along with recommendations for improvement. You should expect the improvements you make in your culture to more than cover the cost of your EXA through the enhanced performance of employees enjoying an even better experience. Here's what EXA measures:
- 30 factors that make up the overall employee experience, based on research from multiple sources, with an average score for each
- 6 component categories with an average score for meaningful work, supportive management, positive work environment, growth opportunity, trust in leadership, and well-being
- 3 satisfaction indices for supervision, the employer, and employee jobs
- 3 additional indices for communication, motivation, and engagement
- The employee experience index for an overall evaluation of your company culture
- Insight into the employee experience factors that need improvement, with recommendations
Employee Opinion Survey (EOS)
EOS is WCI's benchmark survey that is designed to provide management with in-depth analytics, accurate insights, and meaningful measurements of actual workplace culture, complete with WCI expert data interpretation and recommendations. This workhorse has been providing employers nationwide with robust insights for many years. It also includes a proprietary index of engagement and vulnerability. It is conducted anonymously onsite by WCI to maximize participation and free expression. The results are broken down demographically and presented in an executive wrap session. The EOS is not customizable, and pricing will be estimated upon request.
- Asks 27 carefully crafted questions (30 for supervisors) about the company, supervision, work environment, communications, motivation, and support for the company
- Measures and builds separate reports for management, technical/professional, and hourly employee groups by shift and supervisor
- Analyzes statistics, critical issues, and culture from statistical and narrative data, supplied by employees and analyzed by experts
- Provides professional recommendations for any area that may need remedial action to ensure good attitudes and employee engagement
- Presents final results to company management in an executive wrap session with extensive documentation
- Improves employee relations, determines union vulnerability, and strengthens employee loyalty
For more information on employee surveys or pricing, contact David Snook at 828.210.1203 or [email protected]