Participants focus on the management skills that all supervisors need:  effective problem solving, decision-making, time management, and clearly communicating their own and the company’s performance expectations.

The session enhances a supervisor’s decision-making ability and provides models for more creative problem solving.  Elements of these sessions include: a performance management cycle model, a case study for personnel selection decisions, brainstorming methodology and creative thinking models.  Additionally, participants will develop an understanding of the value of performance appraisals in managing employee performance, and learn the skills required in conducting effective appraisal conversations.
This session provides supervisors with the opportunity to assess their current time management skills and to learn the difference between active and reactive tasks.  How to handle each differently is the ‘key’ to practical time management.   Also being able to make the distinction between urgent and important tasks will help the supervisor make better use of his/her and others’ time.
This session provides supervisors with the opportunity to strengthen their ability to write effective goal statements. Measurement criteria for how to write meaningful goals is detailed using the SMART test. Elements of this session include goals and their linkage throughout the company, defining expectations, aligning performance, and critiquing your present goals.
Most supervisors are reluctant to delegate to others and those ‘delegated to’ usually do not like it either.   In this session, what to delegate and what not to delegate, what to delegate to whom, and how to hold a delegating conversation are discussed.  Elements of this session include:  Key Principles of Delegation, Using Situational Leadership to Choose the Right Task Person, and Key Steps in the Delegation Conversation.
In this session participants will learn the basic practices and techniques for screening, interviewing, and selecting candidates for a job.   They will learn how to create a candidate profile, using duties and requirements of the job to identify what skills and/or experiences the candidate “must have” as well as desirable traits or behavioral characteristics, and how to use the “two-step screening process” to evaluate candidates. Participants will also learn the technique of behavior-based questioning to better judge a candidate’s ability to do the job.  Elements of this session include:  Creating A Candidate Profile, Two-Step Screening Process, Behavior-Based Questioning, Conducting an Interview, How to Handle Difficult Interviewing Situations, and What is Legal and What is not Legal. The training is reinforced by the video “More Than a Gut Feeling.”
The purpose of this session is to give the participant an understanding of the laws, which affect how a supervisor does his/her job.   All federal and state laws that affect the supervisor are explored.  Additionally, the issue of unions, union campaigns, and the supervisor’s role is discussed. Elements of this session include: Why We Have Workplace Laws, Federal Laws Which Affect the Workplace, and Managing Consistently.