Human Resource Development

Very few people have formal training in human resources before assuming an HR position, often placed there because of their solid experience and people skills.  It is vital that HR professionals learn as much as they can about the legalities and best practices that apply to their business.  The world of employment is constantly changing, and updated knowledge, skills, and networking must be ongoing.  Our mission is to be the leading human resource partner for employers in Western North Carolina. For more information call WCI at 828.667.3311 or download the current HR brochure.


  • HR Hotline:  unlimited telephone counsel from our HR experts
  • Attorney Services:  4 hours of legal counsel from leading attorneys in business and employment law
  • HR Answers Now:  online access to our toolbox of HR compliance documents, sample policies & forms, and dailt articles on best practices
  • HR Publications:  NC Employer's Desk Manual and a full range of employer compliance and workplace posters
  • HR Audits:  complimentary reviews of I-9 and basic HR functions are available
  • See all the benefits of WCI Membership



Quarterly seminars to help managers stay current on various management topics and best practices. Each seminar is 1.5 hours each, pre-approved for 1.5 HRCI and SHRM credits each. No charge for WCI members (member benefit).

Class Title Start Date End Date Time
Management Toolbox: Workplace Performance - Asheville Sep 26, 2017 Sep 26, 2017 10:00 am - 11:00 am
Management Toolbox: Workplace Performance - Hickory Sep 26, 2017 Sep 26, 2017 3:00 pm - 4:00 pm
Management Toolbox: Workplace Performance - Shelby Sep 27, 2017 Sep 27, 2017 10:00 am - 11:00 am
Management Toolbox: Harassment - Train the Trainer - Asheville Dec 06, 2017 Dec 06, 2017 9:00 am - 10:00 am
Management Toolbox: Harassment - Train the Trainer - Hickory Dec 07, 2017 Dec 07, 2017 9:00 am - 10:00 am



To help HR professionals, managers, and supervisors understand the legal issues in the employment relationship and gain the skills needed to avoid litigation and create positive employee relations. 3 half-day sessions, pre-approved for 8.25 HRCI and SHRM credits.

  • Defining HR's Role in Your Organization
  • Fair Labor Standards Act (FLSA)
  • NC Wage & Hour Law
  • Equal Employment Laws
  • Family and Medical Leave Act (FMLA)
  • Immigration and the I-9 Process
  • Americans with Disabilities Act (ADA/ADAAA)
  • Other NC State Laws and more
Class Title Start Date End Date Time
Employment Law Certificate Program - Asheville Aug 01, 2017 Aug 15, 2017 9:00 am - 12:00 pm
Employment Law Certificate Program - Hickory Sep 07, 2017 Sep 21, 2017 9:00 am - 12:00 pm



To equip HR leaders shift their focus from day-to-day departmental work to creating a departmental vision, by defining and aligning the HR function to achieve larger organizational goals. 3 half-day sessions on each of two topics.

  • Employment Processes & Legal Compliance (8.25 HRCI and SHRM general credits) covers recordkeeping, communications, the employment process, workplace investigation, employee handbooks, and management
  • Strategic Results & Business Alignment (8.25 HRCI and SHRM strategic credits) covers change management, critical management skills, strategic planning & outcomes, strategy & the legislative environment
Class Title Start Date End Date Time
HR Business Partner: Processes & Compliance - Asheville Oct 03, 2017 Oct 17, 2017 9:00 am - 12:00 pm
HR Business Partner: Strategy & Alignment - Hickory Oct 31, 2017 Nov 14, 2017 9:00 am - 12:00 pm



To prepare anyone planning to take the PHR or SPHR national certification exam and pass. Any participant who does not pass the exam after completing this program can repeat the course for only the cost of materials. This course does not include the cost of the HRCI application or exam. However, a $50 discount on the exam is included, and one first-time exam-taker will be able to take the exam free of charge. Six 2-hour sessions plus personal study time. You may also be interested in the HRCI vs SHRM comparison chart.

  1. Business Management & Strategy
  2. Workforce Planning & Employment
  3. Human Resource Development
  4. Compensation & Benefits
  5. Employee & Labor Relations
  6. Risk Management
Class Title Start Date End Date Time
HR Certification Guided Study - Hickory Sep 05, 2017 Oct 10, 2017 9:00 am - 11:00 am


  • HR Forum:  our most popular annual event will be April 26, 2017, in Asheville.  It will expand your knowledge of crucial human resource issues and protect your organization from potential litigation and risk. Registration & Information
  • Compensation & Benefits Summit:  our next Summit will be held in August 2017, in the Hickory area. It will focus on the latest legal issues and innovations in employee compensation and benefit programs.
  • Harassment Prevention for Employees:  a training program in understanding what behaviors constitute harassment and how to use the employer's complaint procedure. This on-site training can be customized for your organization.
  • Harassment Prevention for Supervisors & Managers:  a on-site training program to prepare employers for the likelihood of internal complaints, how to recognize inappropriate conduct in the workplace, and how to respond properly to prevent retaliation claims.
  • Union Avoidance Training:  this on-site training for supervisors and managers will raise awareness of why employees seek representation, organization tactics, new NLRB rules for organization, and their role in prevention.
  • Employee Engagement:  this on-site seminar explores a low-cost initiative to move your workforce from apathetic to engaged, based on research by Dr. Paul Marciano's 7 drivers of employee engagement.
  • HR Projects:  our HR experts are available to assist you with projects on a fee-for-service basis, including larger scale HR audits, handbook reviews, job analyses, affirmative action plans, and more.



Ellen Steele Director of HR Services 828.210.1205
Wendy Ratcliff HR Advisor 828.667.3311
Terry Childers Regional Manager 828.413.7899